Privacy Policy
Last Updated: September 30, 2026
Gold Standard Restoration respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Gold Standard Restoration (“Gold Standard Restoration,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, submit a form, contact us, request services, or otherwise interact with our business.
Information We Collect:
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Property or service address
- Company or organization name
- Information about your property, project, or restoration needs
- Information you include in forms, messages, or other communications with us
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.
How We Use Your Information:
We may use the information we collect to:
- Respond to questions and service requests
- Schedule and provide restoration or related services
- Communicate about estimates, appointments, projects, and services
- Provide project status and scheduling updates
- Send requested documents or other project-related information
- Send invoices or payment reminders
- Improve our website, services, and customer experience
- Maintain business and customer records
- Protect our website and business against fraud, misuse, or security threats
- Comply with applicable legal and regulatory requirements
Text Messages:
Gold Standard Restoration may communicate with customers and other individuals by text message regarding their projects and services.
Who sends the messages: Text messages are sent by or on behalf of Gold Standard Restoration.
Why we send text messages: We may send text messages to provide project-related communications, including project status updates, scheduling information, documents, appointment information, and payment reminders. Our text messaging program is intended primarily for service and project communications rather than unsolicited mass marketing messages.
Who receives text messages: We send text messages to individuals who have provided a mobile phone number and agreed to receive text communications from Gold Standard Restoration. In some cases, a Gold Standard Restoration staff member may record a customer's consent after receiving permission to communicate by text.
Message frequency: Message frequency varies depending on your project, services, and communications with Gold Standard Restoration.
Message and data rates: Message and data rates may apply according to your mobile carrier and wireless plan.
Opting out: You may opt out of text messages at any time by replying STOP to a message.
Help: Reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing services unless otherwise disclosed at the time consent is requested.
We do not sell or share mobile phone numbers with third parties for their marketing purposes.
Gold Standard Restoration may use third-party service providers, such as Twilio, to facilitate the delivery of text messages. Providing information to a service provider for the purpose of delivering communications on our behalf does not constitute selling our customer or contact list. Such providers may process information as necessary to perform services for Gold Standard Restoration.
Wireless carriers are not responsible for delayed or undelivered messages.
How We Share Information:
Gold Standard Restoration may share personal information with service providers and vendors that help us operate our business, website, communications, payment processes, or other services. These providers may access information only as reasonably necessary to perform services on our behalf and subject to applicable contractual or legal requirements.
We may also disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect the rights, property, safety, or security of Gold Standard Restoration, our customers, or others.
We do not sell your personal information or mobile phone number to third parties for their marketing purposes.
Third-Party Services:
Our website or business operations may use third-party services for functions such as website hosting, analytics, communications, financing, forms, or other business operations. These third parties may collect or process information according to their own privacy policies and practices.
Our website may also contain links to third-party websites. Gold Standard Restoration is not responsible for the privacy practices, security, or content of websites operated by third parties.
Cookies and Website Analytics:
Our website may use cookies, analytics technologies, and similar tools to understand how visitors use the website, improve website performance, and support our business operations.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.
Data Security:
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure.
Data Retention:
We may retain personal information for as long as reasonably necessary to provide services, maintain business and project records, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices:
You may contact Gold Standard Restoration to request that we update or correct personal information you have provided to us.
You may opt out of text messages at any time by replying STOP.
If you no longer wish to receive other non-essential communications from us, you may contact us and request that those communications stop.
Children's Privacy:
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
Changes to This Privacy Policy:
Gold Standard Restoration may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or legal requirements.
When changes are made, we may update the “Last Updated” date at the top of this page. We encourage visitors to review this Privacy Policy periodically.
Contact Us:
If you have questions about this Privacy Policy, our privacy practices, or communications from Gold Standard Restoration, please contact us:
Gold Standard Restoration
7717 Milwaukee Avenue, Unit E-246
Lubbock, TX 79424
Phone: (806) 853-7829
Website: goldstandardres.com